Return & Refund Policy

At xiaohentgbtqss Solutions s.r.o., we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.

Cancellation

You may cancel your order at any time prior to shipment. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that cancellation requests must be submitted in writing via email to our customer service team. We process cancellations within 1-2 business days, and refunds typically reflect in your account within 5-7 business days depending on your financial institution.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Returned items must be in the same condition as when you received them, with all tags and protective coverings intact.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service for returns, as we cannot be responsible for items lost in transit.

Refunds

Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return results from our error.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your financial institution. We will notify you by email when your return has been processed. Some sale items or discounted products may be final sale and not eligible for return unless defective.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as processing times vary among financial institutions. If you've done this and still haven't received your refund, please contact us immediately. We will investigate the matter and work with our payment processor to resolve any issues.

For payments made via bank transfer, please ensure you've provided us with the correct account details for your refund. Incorrect banking information may delay your refund by several weeks. We cannot be held responsible for refunds sent to incorrect accounts due to customer-provided information errors.

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